Your satisfied is important to us. If you do not satisfied with our products or ordered a wrong items or want an exchange, please contact us your returns reason and return the goods to us. We will send you an Return Authorization Number, please marked this number outside of the returned package.
Before returning the items, please read the following carefully:
Unless noted at purchase, all merchandise purchased from ASDW Archery Supply may be returned for a replacement or refund (excluding shipping charges) within 15 days of delivery.
Returns must be unused, in new condition, and in the original sealed manufacturer's packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.).
If you ordered a wrong item or just don't like the item, you will be responsible for all return shipping charges. Please return the package within fifteen (15) days of the delivery date, and email us your return tracking number.
Special or personalized orders, close-outs, specials, software, books, CD's, cut arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product.
Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of ASDW as to the item's condition and ability to be returned.
Returns received after 30 days will carry a 30% restocking fee.
Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 25% restocking fee or may be refused entirely depending upon the severity of wear.
ASDW Archery reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.
Return shipping will only be refunded in the event of an error made by ASDW. All freight cost collected products sent to ASDW will be refused and returned to sender.
After receiving your returned items and inspecting the condition of your package, we will process your return or exchange. Please allow seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your billing account. We will notify you by email when your returns has been processed. See more at our refund policy.
After receiving your orders, we will send out your goods within 1 day, you can cancel your order within 6 hours, after that we will send out the order. You can't ask to cancel or return the goods to us once the goods is on the way.
The following items cannot be returned or exchanged:
- With more than 10% discounts and delivered in good condition
- Promotion items delivered in good condition are FINAL SALE and cannot be returned
- After thirty (30) days of the delivery date